Frequently Asked Questions

Everything you need to know about our luxury jewelry and services.

What materials are Atolyestone products made from?

We use only premium materials, including 925 sterling silver, 10k, 14k, and 18k solid gold, as well as high-grade natural gemstones and ethically sourced diamonds.

How long does shipping take?

Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days via our express courier partners.

Do you offer a warranty on your jewelry?

Yes, all Atolyestone pieces come with a 1-year limited warranty covering manufacturing defects. This does not include natural wear and tear or accidental damage.

Can I return or exchange my order?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized pieces are final sale and cannot be returned.

How should I care for my jewelry?

To maintain the luster of your pieces, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft microfiber cloth and store in the provided Atolyestone pouch.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.